Solstice Diary Account and Data Deletion

1. Delete Specific Data in the App

You can delete some Solstice Diary data inside the app without deleting your account.

• Open Solstice Diary and sign in to your account.
• Delete individual journal entries, saved conversations, events, goals, habit records, or other editable content from the relevant app screen.
• When you delete an entry, Solstice Diary is designed to also remove related derived memory and search records created from that entry.

2. Request Specific Data Deletion Outside the App

If you cannot delete specific data inside the app, email us from the email address used for your Solstice Diary account and describe the data you want deleted.

• Send your request to hello@solsticediary.com.
• Use the subject line "Solstice Diary data deletion request".
• Describe the category of data you want deleted, such as journal entries, saved conversations, goals, events, moods, insights, reports, search records, or memory records.
• Do not include journal entries, private notes, passwords, or other sensitive content in the email.

3. Delete Your Account in the App

If you can still sign in to Solstice Diary, use the permanent account deletion flow inside the app. This is the fastest way to request deletion because it confirms that you are signed in to the account being deleted.

• Open Solstice Diary and sign in to the account you want deleted.
• Go to the account or settings area.
• Choose the permanent account deletion option and follow the confirmation steps shown in the app.

4. Request Account Deletion Outside the App

If you cannot access the app, email us from the email address used for your Solstice Diary account.

• Send your request to hello@solsticediary.com.
• Use the subject line "Solstice Diary account deletion request".
• Include the email address used for your Solstice Diary account if it is not already clear from your message.
• Do not include journal entries, private notes, passwords, or other sensitive content in the email.

5. How We Verify the Request

To protect your journal and account, we do not delete an account based only on a message from an unrelated email address.

• The deletion request must come from the email address used for the Solstice Diary account.
• We will reply to that same email address and ask you to confirm with the phrase: "I confirm that I want to permanently delete my Solstice Diary account and associated data."
• For requests to delete specific data without deleting the account, we may ask you to confirm with the phrase: "I confirm that I want Solstice Diary to delete the specific data described in my request."
• We will only continue after receiving that confirmation reply from the same account email address.
• If you contact us from a different email address, we may ask you to send the request from the account email or complete the deletion inside the app after signing in.

6. Data We Delete

For an in-app account deletion, Solstice Diary begins removing the supported Solstice-controlled account data as part of the confirmed deletion flow. For a verified request handled outside the app, we will complete deletion of the requested Solstice-controlled active records within 30 days unless applicable law permits or requires a different period.

• For account deletion requests: the core Firestore user document and its subcollections, including profile information, preferences, settings, onboarding state, journal entries, saved guided conversations, moods, goals, habit records, calendar events, and related app content.
• Saved insights, reports, summaries, and derived AI, search, memory, or index records stored inside the deleted Firestore account tree.
• The backend copy of the per-account content-encryption key.
• Pseudonymous per-user backend AI usage telemetry and rate-limit records that Solstice can associate with the deleted Firebase account.
• The Firebase Authentication account used to sign in to Solstice Diary.
• For specific data deletion requests: the data categories you ask us to delete, plus associated derived records where technically linked to that data.

7. Provider, Transaction, and Aggregate Records

Deleting a Solstice Diary account does not automatically cancel an Apple App Store or Google Play subscription. Cancel the subscription separately through the store account used to purchase it.

Some records are processed by service providers and are not part of the Firestore account tree removed by the in-app function. Depending on the record and applicable law, a separate verified privacy request may be required and some records may need to be retained.

• RevenueCat and the applicable app store may retain customer, entitlement, receipt, transaction, refund, tax, fraud-prevention, or subscription records under their own retention and legal obligations.
• Firebase Analytics and Firebase Crashlytics may retain installation-based analytics, events, errors, stack traces, device or app metadata, and provider identifiers according to Google's retention practices.
• OpenAI, Anthropic, and Cohere may retain request, safety, abuse-prevention, or service records according to the applicable service terms and retention settings.
• A Formspree website waitlist submission is separate from the app account. Ask us to remove the waitlist email or use an unsubscribe method in a communication if you also want that record removed.
• Aggregated operational statistics that no longer identify or relate back to your account may remain after account deletion.
• Minimal support records showing the request date, verification date, deletion completion date, and operator handling the request.
• Records we are legally required to keep, if any.

8. Backups and Device-Local Data

Residual copies may remain for a limited period in backups or recovery systems and are removed through normal backup-expiry processes. We do not promise a single deletion window for every provider backup or override records that must be retained by law.

The in-app deletion cleanup is designed to cancel Solstice-managed local reminders and remove cached settings, onboarding state, and the locally cached encryption key. Some local drafts, operating-system notification history, shared exports, app-store records, or other device data may remain until you delete the app, clear its storage, or remove those records through the relevant device or service.

9. After Deletion

Account deletion is intended to be permanent. Once deletion is complete, your deleted account and associated journal data cannot be restored through Solstice Diary.

Specific data deletion is also intended to be permanent for the data covered by the verified request, but it does not close your Solstice Diary account unless you separately request account deletion.

For more detail about how Solstice Diary handles personal information, read the Solstice Diary Privacy Policy.